Frequently Asked Questions


    WGU Alumni Community.

    As a WGU graduate, you have access to a great resource - WGU's Alumni Community. On this site, you will find many features and resources designed to support you, as a graduate of WGU.  To contact a member of the Alumni Relations team, please visit and click on the Support link at the top of the page. 


    How do I register for the Alumni Community?

    WGU graduates will have access to the alumni community once a graduation application has been been submitted and cleared by the Student Records Office.  As a WGU alumni, you may register with the alumni community by visiting Please click on "First Time Login" and follow the registration process. You will need to enter your WGU Student ID number (all nine digits).  


    As a WGU alumni, how can I obtain my Student ID number?

    If you are a WGU graduate and have forgotten your Student ID number, please contact the Alumni Relations team.  Per the Family Educational Rights and Privacy Act (FERPA), graduates must verify personal identity information before we can release their Student ID number.  

    To contact Alumni Relations, please visit WGU Alumni Community. 


    How long does it take to receive my diploma after graduating? 

    WGU Diplomas are mailed to the graduate, at the address indicated on the graduation application. The diploma will be mailed, within 10-15 business days of receiving the application, pending any financial hold that may be on a student's account.  If you have not received your diploma within this time period, please contact the Graduation Clearance team in the Student Records Office


    How do I order additional copies of my diploma?

    To order a duplicate diploma using a credit or debit card or a web check, please log into your WGU Student Portal, choose the ‘Resources Tab’ then choose the ‘Order and Purchase Items’ link.  You will see the option to order and pay for a Duplicate Diploma under my ITEMS TO PURCHASE.


    How long do I maintain access to my WGU student email account?

    WGU alumni maintain access to their WGU email accounts even after graduating. To access your email account, login to the My.WGU student portal, and click on the “Mail” icon in the top right-hand corner. If you are unable to login to the student portal, you can reset your password by going to and clicking on the "can't access your account?" link. For additional help in accessing the student portal, please contact WGU Technical Support at 1-877-435-7948, option 2 or extension 3103. You may also go to the IT Service Desk.

    How do I request an official WGU transcript?

    To request an official WGU transcript, please visit Transcript Request, Official WGU


    How do I obtain an unofficial WGU transcript?

    To access/download your unofficial WGU transcript, please login to the My.WGU Student Portal. Once logged in, proceed to the “Resources” tab and then select “Access My Unofficial Transcript”.


    I’m applying to another university for a graduate or terminal degree program. What should I expect, will they accept my WGU degree?

     Please note that each university has its own set of steps and admission requirements for graduate school or terminal degree program. Candidates for graduate school are examined in different areas: the strength of their application/essay, letters of recommendation, graduate school test scores, and so forth.  Additionally, some schools require applicants to have experience in the field, or to have a particular GRE score or GMAT score while others require a combination of both.  Generally, most schools require that a student have graduated from an accredited program.  Since WGU is regionally and NCATE accredited, the university satisfies the requirement of an accredited program.   Please visit our WGU Alumni Community to view examples of where WGU graduates have reported being accepted to for their continued education.


    Placement File Service for Education.

    Most school districts no longer require university placement files and have an online application process in place that allows applicants to upload their own files. However, WGU offers placement file services to students and graduates from the Teachers College if a school district specifically requests a placement file be sent directly from the applicant’s university. For more information on this service, please visit or contact the WGU Records Department at

    How do I get a copy of my 1098-T Tax Form?

    Your 1098-T tax form is available through your Student Portal. Please contact the WGU Bursar Office at 1-877-435-7948 extension 3105 if you have any questions. For help in accessing your student portal, please contact WGU Technical Support at 1-877-435-7948, option 2 or extension 3103.